Help Desk Solutions
Do your colleages ask you to solve their problems? What if the system crashes in the middle of the night?
You need to:
- Ensure a systematic service for taking in problems, their resolutions, and complaints
- Assign incidents to the right person, with adequate priority and an acceptable response time
- Guarantee the availability of competent, trained, experienced consultants, who have appropriate knowledge of your environment
- Benefit from personalised service, 24/7
- Propose solutions over different media: telephone switchboard, on-line support, technical documentation, on-site maintenance…
- Capitalise on knowledge and ensure service quality
Valthicha offers:
- To complete and/or optimise the operation of an existing Help Desk with personnel delegation
- A complete technical support platform – dimensioning, personnel, computing and communication tools
- An incident- and bug-tracking system integrated with your eLink client database
eLink includes in its Support/Help Desk module the functionality to manage trouble tickets, their dispatching and prioritisation, and constitutes a centralised database, shareable and searchable by theme, which you can also open to your clients if you wish.
Web access enables it to be published, with access rights management: users can read, update, follow their own tickets, create new ones…
You can track the activity of the support service in real-time and through the reporting system.
A support service sourced by Valthicha constitutes real added value: for your teams, which can use their time for other tasks, and for yor internal clients, who benefit from a professional solution.
Web access enables it to be published, with access rights management: users can read, update, follow their own tickets, create new ones…
You can track the activity of the support service in real-time and through the reporting system.
A support service sourced by Valthicha constitutes real added value: for your teams, which can use their time for other tasks, and for yor internal clients, who benefit from a professional solution.
Your benefits:
- Quality recruitment: the personnel in our database are experienced technical support professionals, who can easily adapt to the specifics of your environment, be operational rapidly, and ensure a quality relationship with the users.
- Managed Service: quality control enables you to monitor the service, suggest adjustments, new solutions, etc.
- Professionalism and flexibility of a specialist subcontractor
- Absence management and budget controlling
Answering efficiently is the basis of any support service.
Would you like to discuss your needs with us,
or enquire further about our support services?
